Exchanges and Returns

Returns & Exchanges
Our return policy lasts 15 days after receipt of item. If 15 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund.

You may exchange your unused item within 30 days of purchase for an exchange, but you will be responsible for all related shipping charges.

We do not refund shipping costs.

To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
To return your product, please contact us at info@thefoxandthemermaid.com to make arrangements.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.