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Ethical and Sustainable

Handmade with Love

Vintage-Inspired Bohemian

Timeless Forever Pieces

Designed in Venice, California

FAQ

 

WHAT IS THE RETURN POLICY?

Full-priced items can be returned for a refund within 30 days of receipt. Sale or discounted items are final sale. For returns you will be responsible for all related shipping charges. To return your product, please click the Request and Return/Exchange link or email support@thefoxandthemermaid.com.

WHICH COUNTRIES DO YOU SHIP TO?

 We ship worldwide.

I AM NOT IN THE US. DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES? 

Possibly. Any and all custom duties are the sole responsibility of the buyer. Please look into the customs policies of your country before making a purchase. We have no way of knowing whether a particular country or customer will attract import fees and we cannot be held responsible for such costs. 

WHEN WILL MY ORDER SHIP?

Most in-stock items ship within 24 hours and sometimes even the same day.

Pre-order items can take anywhere from 1 to 3 weeks. 

CAN I TRACK MY ORDER?

 Yes. You will be sent tracking information as soon as your item ships.

 WHAT IF MY ITEM NEVER ARRIVES?

All items are fully insured. For domestic orders, if 30 days have passed after your item shipped and you still haven't received it, we will file a claim and send you a new one. For international orders the wait time for a replacement is 50 days. 

 WHAT IF I HAVE A PROBLEM WITH MY ORDER?

We always want you to be happy so if you have any problems at all, please send an email to support@thefoxandthemermaid.com and we will take care of it.

 DO YOU HAVE A STOREFRONT IN LOS ANGELES?

Not at this time.